FAQ
Questions about your BER Airport transfer
Short answers about prices, payment, how to meet your driver, delay and cancellation.
How dem dey calculate di price?
Enter your address, date, time, passengers and luggage. Di form go list di motors wey fit and show each final price before you pay. Business Class, First Class, First Class Van and di 8-Seater Van get fixed price inside Berlin; Sedan, Estate and di other vans dem dey price by distance. Traffic wey dey during di trip no dey ever change di price wey you book.
Wetin go happen if my flight delay?
Add your flight number when you dey book. Your driver dey follow di real arrival time and e go plan di pickup like dat, so you no need to call us for ordinary delay.
Where my driver go meet me for BER?
For di public arrivals hall, with sign wey show your name. Di exact meeting point and your driver phone number dey inside your booking confirmation — and our arrival guide go show you di way from where you dey collect bag.
How I go take pay?
Online and before time, by card through our payment provider Stripe. Dem no dey take cash for inside di motor. You go receive confirmation and PDF voucher for email as soon as you pay.
I fit cancel or change my booking?
Cancellation free up to 24 hours before pickup. For later cancellation, di terms of carriage go apply. Change of time, route or motor possible if you request am and e depend on availability.
Child seats dey available?
Yes — up to two child seats for each trip na free. Tell us how many pikin and di age dem when you dey book and we go provide di correct seats.
How late I fit book online?
Online booking possible until 12 hours before pickup. If na pass dat one e dey, abeg call or write us for WhatsApp.
You dey drive for night and weekend?
Yes, all day and all night, every day of di year, without night extra.
I fit travel with pet?
Yes, if we agree before time. We recommend carrier or protective cover for di seat.
You get wheelchair transport?
Yes. We get motor wey get lift and wheelchair restraint. Abeg request am before time by WhatsApp, phone or email; di price depend on di route and di help wey dem need.
Which languages your drivers and support dey speak?
Our drivers dey speak German and English, and our support team dey answer for German and English.
Which motors I fit choose?
Sedan (Škoda Octavia), Estate (Škoda Superb Combi), Business Class (Mercedes-Benz E-Class), First Class (Mercedes-Benz S-Class), Standard Van (Toyota Proace), Van XL (Mercedes-Benz Vito), First Class Van (Mercedes-Benz V-Class) and one 8-seater Mercedes-Benz Vito.
I fit book group transfer or hourly service?
Yes. We dey arrange group transfers and hourly bookings one by one through WhatsApp, phone or email. Di minimum hourly booking na three hours.